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Telecommunications Industry Ombudsman

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Optus accounts for most telco complaints as unfair sales concerns surge
Data

Optus accounts for most telco complaints as unfair sales concerns surge

Overall complaints fell, but reports of customers being exploited more than doubled in the telco ombudsman's latest data

by Natasha Lee – Oct 6, 2026

Telstra leads big telcos in ombudsman complaints: ACMA
News

Telstra leads big telcos in ombudsman complaints: ACMA

Telstra had the highest rate of Telecommunications Industry Ombudsman referrals among Australia’s three largest telcos, new ACMA data reveals.

by Tom Gosby – Jul 9, 2025

mediaweek
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