Dabble pays $1.07m after BetStop self-exclusion breaches

Dabble Sports Pty Ltd has paid $1,069,200 in penalties after the Australian Communications and Media Authority found the wagering company breached national gambling self-exclusion rules.

The regulator found Dabble failed to close 157 wagering accounts after their holders registered with BetStop – the National Self-Exclusion Register. It also sent 165 self-excluded people a total of 839 messages across SMS, email and app push notifications.

In a separate breach, the ACMA found Dabble sent 45 customers more than 2,000 push notifications that did not include required information about BetStop.

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Accounts remained open after customers self-excluded

Under the BetStop rules, wagering providers must close the accounts of registered people as soon as practicable and stop sending them electronic marketing.

The ACMA’s investigation began on 2 July 2025 after it received consumer complaints alleging Dabble had sent electronic marketing to people registered with BetStop.

During the investigation, Dabble self-reported a marketing campaign configuration error, which it characterised to the regulator as a “one-off human error”. The ACMA’s final findings extended beyond that campaign to include failures to close wagering accounts and promote BetStop as required.

ACMA member Carolyn Lidgerwood said: “These were serious breaches by Dabble. Wagering providers must have robust systems in place to protect people who have chosen to self-exclude.”

Dabble gives two-year enforceable undertaking

The ACMA has also accepted a two-year court-enforceable undertaking from Dabble. It requires the company to commission an independent review of its compliance systems and invest in implementing recommended improvements.

If Dabble breaches the undertaking, the ACMA can apply to the courts to enforce its terms.

BetStop launched in August 2023, allowing people to exclude themselves from all licensed online and phone wagering providers in Australia through a single registration. ACMA figures show 65,430 people had registered by 30 June 2026, including 40,160 with active exclusions.

The regulatory consequences for breaches are also set to increase. The ACMA said gambling reforms commencing on 1 January 2027 will strengthen the BetStop framework and substantially increase penalties for non-compliance.