JAX Tyres & Auto has been named the top-rated tyre retailer in Australia, receiving the 2025 Canstar Blue Most Satisfied Customers Award for Car Tyre Retailers.
The retailer earned five-star ratings for overall satisfaction, customer service, product range, and store layout and presentation, reflecting strong customer endorsement of its service and in-store experience.
“Being recognised by Canstar Blue as the number one tyre retailer for customer satisfaction is an incredible achievement and a proud moment for our entire network,” said Steve Grossrieder, CEO at JAX Tyres & Auto. “This award reflects the impact of our relentless focus on customer experience, supported by our CX partner InMoment and solidifies our consumer promise of Peace of Mind Driving, delivered through transparency, trust, and professionalism.”
The recognition adds to JAX’s recent run of accolades, including CX Team of the Year at the 2025 CX Awards, Inside Retail’s Retailer of the Year in 2023, and multiple customer experience awards dating back to 2020.
April Harwood, chief franchising operations officer at JAX Tyres & Auto, said the company’s focus on CX is ongoing. “We don’t view customer experience as a one-off initiative at JAX Tyres & Auto. Through the InMoment partnership, we continue to embed CX in how we operate every day and being recognised at a national level validates the hard work our team brings to every interaction, every day.”
With 94 locations nationwide, JAX Tyres & Auto continues to expand its network while maintaining its premium retail and trusted service model.
David Blakers, managing director APAC at InMoment, a Press Ganey Forsta Company, said: “Sustained, five-star performance like this is what happens when leaders embed customer experience into daily operations, end to end.”
Top image: Steve Grossrieder