ACMA issues $88,200 in infringement notices under NBN rules

• Activ8me, Aussie Broadband, Flip TV, Hello Broadband, Mate Communicate, My Net Fone and Telechoice paid a total of $88,200

The Australian Communications and Media Authority (ACMA) has issued its first infringement notices under rules designed to ensure telcos provide consumers with adequate information about their National Broadband Network (NBN) services.

Following investigations, Activ8me, Aussie Broadband, Flip TV, Hello Broadband, Mate Communicate, My Net Fone and Telechoice paid a total of $88,200 for failing to comply with the Telecommunications (NBN Consumer Information) Industry Standard 2018 which came into effect in September 2018.

ACMA authority member Fiona Cameron said: “Our Standard requires telcos to provide clear and meaningful information about their NBN plans in one-page key facts sheet and in their advertising.

“Failing to give consumers clear and honest information about NBN plans is unacceptable and can lead to misleading conduct as recently highlighted by the recent Telecommunications Industry Ombudsman’s report.

“Telcos need to provide information that will assist consumers to choose an NBN plan that suits their needs and if they don’t they will be held to account.”

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