Australian-based generative AI platform Eclipse AI, has introduced a new self-serve AI tool which they state is set to revolutionise the way businesses approach customer feedback analysis.
Eclipse AI’s self-serve tool simplifies data collection and analysis across a range of customer feedback channels, creating actionable insights while eliminating the need for large data analytics teams, and adding hours back into the workday for marketers, CX professionals, and product leaders.
The Melbourne-headquartered platform, founded by Saad Irfani, Bill Bates, Munib Tahir and Sarah Peacock, state they are committed to democratising access to data-driven decision-making and helping SMEs access what have until now been expensive AI analysis tools.
To this end the official launch introduces a free premium product trial with a free forever plan, offering SMEs a unique opportunity to leverage AI for comprehensive customer understanding.
Sarah Peacock, co-founder and CMO of Eclipse AI, brings nearly two decades of experience in marketing and customer experience across various agency and B2B organisations. She comments: “Data-driven insights are the lifeblood of today’s businesses, and at Eclipse AI, we’re passionate about making them accessible to all. Our freemium launch is a testament to our commitment to empowering businesses of all sizes, providing them with the tools they need to thrive in a data-rich world.”
Saad Irfani, co-founder and CEO of Eclipse AI, was previously a management consultant and investment banker, where he identified a lack of accessible AI analysis options for smaller businesses due to budget constraints. This led him to start Eclipse AI to bridge this gap.
Saad comments: “Celebrating innovation means embracing change. Our freemium launch is a significant step forward, and it’s a testament to our dedication to creating smarter, more accessible solutions for businesses. We’re excited to see how Eclipse AI’s platform will revolutionise data analytics for companies of every size.”